Her Story
About Nicole
I've been in my current position and role with the company in the technology sector for 4 years, but the company I work for caters to multifamily and the apartment industry, and I've spent 13 years in that industry overall. Before my current position, I was an asset manager. I joined Quext through a referral - a friend started with the company when they were in a startup phase and asked if I was interested in joining the team, and I took the leap of faith and decided to join, and I've been here since. As a Senior Customer Success Manager, I'm customer-facing and provide day-to-day support to customers. I help with onboarding customers, training them and their teams on the technology that the owners of the asset have purchased with Quext. I help them to become more familiar with our products and support them through day-to-day usage. I also support the owners and keep them up to date on their properties and ensure that their NOI looks right and is lining up with the original numbers that we projected. I have internal meetings to help with building out our internal processes. We support smart technology - locks, thermostats, Wi-Fi - so technical troubleshooting comes up quite a bit. With a recent merger and acquisition last year, we had two new companies added to the book of business along with their customers, which has been challenging to make sure we're all aligned and moving forward to reach our goals.
Her Interview
Ten minutes with Nicole
01What’s the best career advice you’ve ever received?
The biggest piece of advice I've received throughout my career is to be an active listener and to never stop building your knowledge base when it comes to anything. I mean, your current industry, great, but the whole world as a whole changes at such a fast pace, it seems, and there's opportunities that present themselves to you when you're actively listening and paying attention. Active listening is something I cannot hone in on enough.
02What advice would you give to young women entering your industry?
I would say that active listening is something I cannot hone in on enough, along with thinking outside of the box for solutions that might not be clear. I also encourage collaboration. When it comes to partnering with customers, I feel like not just owning the entire process, but actively collaborating with them helps to build a better and stronger relationship with them at the end of the day.
03What are the biggest challenges or opportunities in your field right now?
Technology's great until it's not, and so we support smart technology - locks, thermostats, Wi-Fi - so technical troubleshooting comes up quite a bit. We're still creating those SOPs for different internal processes and collaborating with some of the other departments to make sure we're aligned and how the process should flow together. With a recent merger and acquisition last year, we had two new companies added to the book of business along with their customers, and that's been challenging to just make sure that we're all aligned and moving forward to reach our goals.
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