True leadership transcends titles and authority, rooted instead in integrity, compassion, and service. Discover how authentic leaders inspire others, foster growth, and create lasting positive impact through continuous learning and genuine influence.
Her Story
About Porcia
Porcia Jarmon is a healthcare professional with 16 years of experience in the patient services and medical laboratory field. She has built her career as a phlebotomist across a wide range of healthcare settings, including physician offices, outpatient clinics, diagnostic laboratories, and cancer treatment centers. Her journey began with formal medical assisting training and has been strengthened through continuous hands-on experience and ongoing professional development. For the past five years, she has served as a Group Lead at Quest Diagnostics, where she is known for her commitment to communication, integrity, collaboration, and high-quality patient care.
In her leadership role at Quest Diagnostics, Porcia supports patient service center operations while guiding teams to deliver consistent, compassionate, and efficient service. She also serves as the Houston Communications Lead for the Southwest Region and is actively engaged in both the Women in Leadership group and the Employee Business Network. Her nomination for the 2026 INSPIRE program at Quest reflects her dedication to excellence, leadership development, and her ongoing commitment to elevating patient experience and team performance across the organization.
Porcia is currently pursuing her bachelor’s degree in Medical Laboratory Technology, reflecting her belief in lifelong learning and professional growth. Outside of her career, she values health and wellness and enjoys exercise, having been a track athlete in high school, as well as spending time on the water. Guided by her faith, family, and relationship with God, she remains grounded in purpose and service, which influences both her personal life and professional leadership approach.
Her Interview
Ten minutes with Porcia
01What do you attribute your success to?
I attribute my success to a combination of consistent effort, curiosity, and a willingness to learn from mistakes. I’ve focused on continuous improvement, building strong relationships, and following through on commitments even when challenges arise.
02What’s the best career advice you’ve ever received?
The best career advice I’ve ever received from a supervisor was to never focus solely on the task in front of me—focus on the impact I’m making on people. In healthcare, it’s easy to get caught up in processes and deadlines, but my supervisor reminded me that every patient interaction is an opportunity to make someone feel cared for, valued, and heard. That advice changed my perspective. It taught me that true success isn’t just about what I accomplish; it’s about how I serve others, support my team, and leave a positive impact wherever I am. That’s a lesson I’ve carried throughout my current career path and into my leadership journey.
03What advice would you give to young women entering your industry?
My advice to young women entering the healthcare industry is to believe in your abilities, never stop learning, and don’t be afraid to use your voice. Healthcare can be challenging, but it is also one of the most rewarding fields because you have the opportunity to make a difference in people’s lives every day. Seek mentors, ask questions, embrace growth opportunities, and remember that your unique perspective has value. Most importantly, lead with compassion, integrity, and confidence. You don’t have to have all the answers to be a great leader—you just need the willingness to learn, serve, and keep moving forward.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in healthcare right now is balancing quality patient care with increasing demands, staffing challenges, and rapidly changing technology. Patients expect timely, compassionate care, and healthcare organizations are working hard to meet those expectations while adapting to new systems and processes.
At the same time, I see tremendous opportunities. Technology, innovation, and a greater focus on the patient experience are transforming the way we deliver care. There is also a growing need for strong leaders who can support teams, improve processes, and create positive experiences for both patients and employees.
I believe the future belongs to healthcare professionals who are adaptable, committed to continuous learning, and focused on serving others with excellence and compassion.
05What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are faith, integrity, compassion, service, and continuous growth. My faith provides the foundation for how I approach life and the way I treat others. Integrity is important because I believe in doing the right thing even when no one is watching. Compassion allows me to connect with people and serve them with empathy, especially in healthcare. I am also passionate about service and helping others reach their full potential. Finally, I value continuous growth because I believe there is always an opportunity to learn, improve, and become a better leader, professional, and person.
These values guide my decisions, shape my relationships, and influence how I lead and serve both in my career and in my community.
Her Content Hub
Articles by Porcia
How do you define leadership
True leadership is measured by the positive impact you have on others, not by the title you hold.
Leadership is often associated with titles, positions, and authority, but I believe true leadership goes much deeper than that. Leadership is the ability to positively influence, inspire, and serve others while working toward a common purpose. It is not defined by the number of people who report to you but by the impact you have on the lives of those around you.
Leadership Begins with Integrity
For me, leadership begins with integrity. A leader must be trustworthy, accountable, and willing to do the right thing even when no one is watching. People are more likely to follow someone whose actions consistently align with their values. Leadership is built on trust, and trust is earned through honesty, consistency, and respect.
Leadership Requires Compassion
Leadership also requires compassion. Throughout my healthcare career, I have learned that people may not always remember what you said, but they will remember how you made them feel. Effective leaders take the time to listen, understand, and support others. They recognize the strengths of those around them and create opportunities for growth and development.
Leadership Is Service
Another important aspect of leadership is service. I believe leadership is not about being served but about serving others. Great leaders empower people to reach their full potential, provide guidance during challenges, and celebrate their team's successes. They create environments where individuals feel valued, respected, and encouraged to succeed.
Leadership Involves Continuous Growth
Leadership also involves continuous growth. The best leaders are lifelong learners who remain open to new ideas, seek feedback, and adapt to change. They understand that leadership is a journey of continual improvement rather than a destination.
Influence Through Service
My faith, personal experiences, and professional journey have taught me that leadership is ultimately about influence through service. It is about making a positive difference, helping others grow, and leaving people better than you found them.
Whether in the workplace, the community, or at home, true leadership is measured not by power or position but by the impact we have on the lives of others.
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