Rhiya Khosla, Lead Analyst CM Operations on Influential Women

Influential Woman · Business Process Analysis

Rhiya Khosla

Lead Analyst CM Operations, Johnson & Johnson MedTech

Raritan, NJ

1Award received

Certifications · Degrees · Memberships

Degree Bachelor's degree in Psychology with minor in Economics from University of Pittsburgh Degree MBA in Business Analytics from American University Member Big Brother Big Sister program

Her Story

About Rhiya

I've been in my field for about 8-9 years now, working as a business process analyst. What inspired me to get into this field is that, as a kid, I loved solving puzzles and figuring out solutions to any type of problem. That interest really drove me to where I am today. I've always been drawn to working with numbers and data because I believe data can give you the cleanest picture and solution to whatever business strategy or problem you're trying to solve. Ever since I got my hands on my first set of data, I've loved storytelling with and through that data. My typical day is never the same - I work in a fast-paced environment where random requests come in from leadership, and I need to quickly solve situations either internally or directly for our customers. I spend a lot of time analyzing data, cleaning data, and creating models or visual dashboards to tell our story through that data. I also do detail-oriented reviews of contracts, customer sales, and how our revenue is doing with customers. One of the biggest challenges I face is driving change, particularly in bringing AI and automation into our processes. There's often cultural pushback when people have been doing tasks the same way for 5, 10, or 15 years, and they're hesitant to change or second-guess whether automation or AI will actually work. My role involves driving that shift in culture and perspective, showing people how these tools can help them day-to-day and provide cleaner, better results while streamlining workflows. I'm currently transitioning into a new full-time job in this field.

Her Interview

Ten minutes with Rhiya

01What’s the best career advice you’ve ever received?

The greatest piece of advice I have received is to leave a lasting impression, not always by your work, but by being personable. It's about taking that time out of your meetings, or when meeting someone, or in your day-to-day, just to ask them how they are, how they're going, and kind of talk a little bit outside of work life as well. And then always just being available, to an extent, to help out and teach and learn at the same time from them, too.

02What advice would you give to young women entering your industry?

I think what I would say to young women, especially, is to just have that confidence. I dealt with imposter syndrome too, so my advice is to avoid that. Just trust your gut and trust yourself as a woman in the workplace, and just know that you are smart enough and you are qualified to go any route you would like to and to achieve any goals and any leadership level, or any level, I should say, that you want to.

03What are the biggest challenges or opportunities in your field right now?

I think some of the challenges that come up is looking at the processes that we currently have and trying to drive that change. One big thing that I'm focusing on in my field and my roles and my influence is bringing in a lot of AI and automation into our processes. What I've noticed is that there's that cultural pushback, because if people have been doing the task the way they have been doing it for 10 years, 15 years, for example, or even 5 years, they're kind of hesitant to change the process and sometimes kind of second-guess, like, will this actually work? Will the automation actually work? Will the AI actually work? So it's really driving that shift of culture and shift of people's perspectives of how, yes, all of these things can actually help you day to day, and help you provide cleaner, better results, while also just streamlining the workflow. My best advice for overcoming challenges is that I love asking questions, and nobody is going to fault you for asking questions, because that shows that you are willing to learn, to change your own view and change your own route, and that you are intrigued in the topic as well. With any challenge that comes across to you, it's always great to find who are the biggest inputs to maybe the solution that you need, and then just reach out and ask those questions. Before you even do that, I would say it's also just researching yourself as much as you can, and then going in with a little bit of knowledge to those questions as well. But my number one thing to any challenge is just take it one step at a time, maybe you have to walk away and come back to it, but if you've kind of hit all the possibilities that you could yourself with research, then just ask away, and ask anyone that's willing to help. And I am telling you, they will always be there to help.

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