Influential Woman · Commercial Building Services
Rosemarie Conry
Outside Sales, KC Cleaning, Building Maintenance & Pest Control
Bensalem, PA 19020
Her Story
About Rosemarie
After 27 years as a transportation broker, I recently transitioned into outside sales, which is literally the opposite of what I did my whole career. As a broker, everyone was trying to sell me their trucking services - now I'm on the other side, telling companies what we can do for them. I work with all brand new buildings and multi-family complexes, handling their maintenance, porter service, pest control, everything they need with one call instead of multiple vendors. My strength is definitely communicating with customers - I can talk in front of people and get the communication open between the customer and us as a vendor. I'm constantly outside the office at networking groups, always on the road joining different groups to get our name out there and meet business owners. During my transportation career, Target was my customer and I made the most money during COVID - I literally had people knocking on my door in my neighborhood asking when Target was getting toilet paper and cleaning wipes in. Even though we weren't in the office and weren't meeting with customers during that time, I still had the top sales. I've also been a bartender since I was young and I still do it - my grandmother is going to be 103 and she was the first one in the restaurant and pub business, so we all came up in that as our background. That experience taught me how to connect with people. I'm very passionate about volunteering with Gift of Life - I've been doing that since my husband passed 14 years ago. I do a lot of speaking at hospitals and different organizations about transplant and organ donation because I have all three perspectives: my husband was the receiver, his little sister was a living donor, and my mother passed and we gave her skin to 13 burn victims. I also volunteer at the Gift of Life Family House, which is like a home away from home for people coming to Philadelphia for transplants.
Her Interview
Ten minutes with Rosemarie
01What do you attribute your success to?
I would have to say watching my grandmother. She always worked when I was a little girl, like, little, little girl. She never stopped. She always made do. I had never wanted for anything. I don't know how it happened. Today, it's so different. And I guess I've always had that work ethic, because of watching her. She worked until she was 90, and she broke her hip - she'd still be working probably. I sold pretzels when I was a little kid, I sold lemonade, I had a newspaper stand, I sold flowers on the corner. I never did not work. And then, you know, school, and then I worked through high school. So, it's definitely my work ethic that I received is from my grandmother, Rosemary Rizzo.
02What’s the best career advice you’ve ever received?
Never say we can't. I always say, we'll work on it. That would be my sales thing, because so many people are like, well, we don't do that, and we can't do that. And my boss says to me all the time, never say we won't, never say we don't, never say we can't, because we will absolutely work on it. If we can't get it done, we know someone that will. So that's the best advice for sales that I learned - never say no, we don't, we can't, or we won't, because we will do all that. We'll work on it, or we'll find someone that can.
03What advice would you give to young women entering your industry?
A closed door, like, when someone shuts the door on you, it doesn't mean that it's necessarily a done deal - it's not a no. Always go back, always follow up. Don't take the no for an answer. And don't be intimidated by the males, because it's a male-dominated industry. I could have used a little more of that myself yesterday - I definitely was intimidated for a while. Don't be intimidated. Females are just as strong.
04What are the biggest challenges or opportunities in your field right now?
The challenges would be that it's a male-dominated industry. Also, right now, you know, we're - no one knows what's gonna happen next. So, money and finances to sell a product today, it's hard, because people are afraid to spend money right now. They don't want to spend money, they don't want to do anything that's not a necessity. As far as opportunities in my field, what I'm selling - they're developing all over our city, like, more apartments, they're doing more of these multi-family complexes, so there is an in for my industry, because we're one call, instead of going to multiple vendors for your issues, like a pest control guy, an air duct guy, a carpet cleaner. You can call us with one call, and we can do all that stuff for you. So that's my in, so that's the opportunity with all these new developments that are going up in multifamily complexes. They're still building new developments and contractors.
05What values are most important to you in your work and personal life?
Truth, clarity, and I guess my faith - my faith is very important. When I feel like the door's being shut on me, I just give it up to God, and hope that, you know, He'll have my back on this one. I want a person to be clear with me, like, I want to be clear with them to get the point across, so there's no misinterpretation. And honesty, truth - you gotta be true with the customer. You know, you can't lie to them, you can't sell them something that they don't need. I don't believe in that.
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