Her Story
About Shaterica
My journey in the medical laboratory field began 13 years ago when I was working as a CNA doing home health care. I'll never forget the day a nurse came in to draw blood from my patient and couldn't do it after sticking her 3 or 4 times. I thought to myself, I bet if I took this class, I could do it. So I sacrificed my mortgage payment, went and took the phlebotomy class, and passed with flying colors. About six months later, I got a job with a laboratory out of Danville, Virginia, and they signed me on as a subcontractor. I got really good and built strong relationships with the doctors and nurses I was working with. One day, a nurse called me up and offered me a full area as a regional manager, but I had to have my own LLC. That's how I got started in business, and after COVID, everything just picked up. When I started this business, it was almost unheard of, especially in my area in North Carolina. There was no one I could call for guidance or reference, not even a business model to follow, because it wasn't something people were doing. I learned everything through trial and error and research. Now I manage a team of phlebotomists, work in skilled nursing facilities starting as early as 11 o'clock the night before to get everything back to the lab by a certain time, do home visits, and see DNA and DOT patients at the office. My days can start at 3 or 4 in the morning and sometimes don't end until 7 or 8 at night, but it's a blessing and I'm loving it. I value the integrity of my work because when it comes to people's health, these are still people you're dealing with at the end of the day. I know what it's like to be sick and have family members sick, so I try to treat my patients the same way I would want my loved ones to be treated.
Her Interview
Ten minutes with Shaterica
01What do you attribute your success to?
My mom used to always tell me, when it comes to business, how bad do you want it? A lot of people think success is going to happen overnight and that you're not going to have to sacrifice anything, but that's not reality. My mom would always tell me that if you want this business, you want to be successful, you want to make money, you want to have this certain lifestyle, how bad do you want it? So, what are you willing to sacrifice? What are you willing to do to get it? People that have succeeded and made it up in high places understand this, but when you're trying to explain it to other people, they think they can work their own way and have everything they want without sacrifice. No, when you really want to succeed, you have to sacrifice something, whether it's your time, whether it's money, whether it's something material, you have to sacrifice something to make it. I wasn't afraid to fail and I learned everything through trial and error. When I got started, there was no one I could call for guidance or reference, not even a business model to follow, because independent phlebotomy businesses weren't something people were doing in my area. Everything was trial and error for me, but I kept going.
02What’s the best career advice you’ve ever received?
My mom used to always tell me, when it comes to business, how bad do you want it? A lot of times, we get into businesses, and especially what I've experienced from listening to other people, they will always kind of be like, oh, you think that this is going to happen overnight, and that you're not going to have to sacrifice anything, or a lot of people are not willing to sacrifice anything. So, my mom would always tell me that if you want this business, you want to be successful, you want to make money, you want to have this certain lifestyle, how bad do you want it? So, what are you willing to sacrifice? What are you willing to do to get it? And people that have succeeded and made it up in high places understand, but when you're trying to explain it to other people, they're like, oh, well, you know, it's a business, I can work my own way, and I can just do this, and I don't have to sacrifice it, I can have everything I want. No, when you really want to succeed, you have to sacrifice something, whether it's your time, whether if it's money, whether if it's something material, you have to sacrifice something to make it.
03What advice would you give to young women entering your industry?
Don't take no for an answer. You can do it. I will say that being a woman in this industry has been a little bit of a challenge, because a lot of people are quick to assume that you don't know what you're doing, or that this is just something that a man is supposed to do. No, don't take no for an answer, you can do it, you can be out there with the best of them, and be out there with people that's got way more degrees and education that you may have, and you can still run with the big dogs. So don't take no for answer, you can do it. Not just this industry, any business. And I would also say, don't be afraid to fail. That's a big, big issue. When I got started, there was no one that I could call and ask for guidance or reference, or not even a business model that you could reference, because it wasn't something that people were doing. Everything was trial and error for me, but I kept going.
04What are the biggest challenges or opportunities in your field right now?
I would say just trying to get business, because when people see phlebotomists, a lot of times, most people don't even know what that is. And then, in the healthcare field, even though it's an important job, and the laboratory is a very essential part of treatment for a lot of practitioners, it's still not seen the same way when you're trying to be independent. It's still like, you know, this isn't real, or is this really a real thing, or people don't really know how to treat it as an actual business. So then that becomes a struggle, you know, just within itself, and just trying to market yourself and get business. I would say that's the absolute hardest part for me that I've experienced.
05What values are most important to you in your work and personal life?
I would say integrity. I value the integrity of my work, because I believe when it comes to people's health, I don't think that's something where you need to come in and just be like, okay, you can just come in with any type of attitude just because you're getting the check. These are still people that you're dealing with at the end of the day. And I know what it's like to be sick, I know what it's like to have family members sick, like my parents, my siblings, different loved ones, and I know how I would want to be treated, I know how I want them to be treated. So when I see my patients, I try to treat them the same way, and if it's something that I can't do, then I try to advocate for them the best way I can to make sure I can find the right person that I know can get the job done. And I'm the same way in my everyday life, holding myself accountable and making sure everything I do has integrity.
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