Her Story
About Shri
Shri Nandan is a transformational technology executive with more than 25 years of experience leading customer experience, digital transformation, and artificial intelligence initiatives across multiple industries. As Vice President of AI Products and Experiences at [Comcast](https://www.comcast.com?utm_source=chatgpt.com), she leads a team of approximately 200 professionals responsible for developing AI-powered customer data platforms and customer-facing solutions designed to improve the customer experience at scale. Throughout her career, Shri has remained committed to a simple but powerful philosophy: the customer is at the center of every decision. Her work focuses on leveraging technology, data, and innovation to create meaningful, measurable outcomes for both customers and organizations.
Shri's professional journey began in customer experience at [MetLife](https://www.metlife.com?utm_source=chatgpt.com), where she spent a decade learning foundational customer experience principles from influential mentors. Those early experiences shaped her approach to leadership and product strategy, ultimately guiding her into senior roles spanning digital transformation, product management, and AI innovation. Over the years, she has held leadership positions across insurance, healthcare, financial services, and telecommunications, including roles with [Momentum Financial Services Group](https://www.moneymart.ca?utm_source=chatgpt.com) and [Main Line Health](https://www.mainlinehealth.org?utm_source=chatgpt.com). She earned a bachelor's degree in Computer Science from Nagpur University in India and completed graduate coursework in Computer Science. In addition, she holds professional credentials including PMP certification and affiliations with organizations such as the Customer Experience Professionals Association (CXPA) and ITPros Philadelphia.
Among Shri's proudest accomplishments is the impact she has made as a mentor and leader. Throughout her career, she has invested significant time in developing others, helping many individuals grow into executives, entrepreneurs, startup founders, and industry leaders. She considers these successes among the most meaningful achievements of her professional life, finding great fulfillment in seeing those she has mentored thrive. Beyond her corporate responsibilities, Shri serves as a board member for the Family Support Line and remains active in community and professional organizations. Her leadership style combines technical expertise, strategic vision, and a deep commitment to empowering others, making her a respected voice in the fields of artificial intelligence, customer experience, and enterprise transformation.
Her Interview
Ten minutes with Shri
01What do you attribute your success to?
I attribute my success to the mentors who guided and challenged me early in my career, my unwavering focus on serving the customer, and my commitment to helping others grow through mentorship and leadership.
02What’s the best career advice you’ve ever received?
Measure the success of your products early and If it is not working something needs to change quickly.
03What advice would you give to young women entering your industry?
I would ask her to become educated in AI, because the field of customer experience has become very enmeshed with the AI capabilities that are at our fingertips. So I would strongly recommend that she educate herself in what and how AI can influence customer experience. And then reach out to people such as myself via LinkedIn, via Substack, however, and form a network of mentors who can coach and teach her, and expose her to more ideas, more people, and more connections. That is what really helps grow your career, is being able to learn from people who have come before you, as well as the technology that is in front of you.
04What are the biggest challenges or opportunities in your field right now?
The biggest challenge and opportunity right now is the integration of AI into customer experience in a way that is both effective and responsible. CX Professionals need to clearly understand where AI can meaningfully enhance CX while ensuring it is applied thoughtfully to improve outcomes for customers.
05What values are most important to you in your work and personal life?
The most important values in my work and personal life are a customer-first mindset, a commitment to mentorship and leadership development, and a dedication to community service, particularly in support of vulnerable children and immigrant communities.
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