9-R's Conflict Resolution Model
A Practical Framework for Teaching Students to Resolve Conflicts Peacefully and Respectfully
The 9-R's Conflict Resolution Model Created by Julie Coles
How the 9-Rs for Resolving Conflicts Model Came to Fruition
As a society, we normally encounter conflicts but have not normalized a way to navigate through them to everyone's mutual satisfaction. I created a conflict resolution model to assist my high school students with communication tools to respectfully address grievances. This article shares my thoughts about the purpose and benefits of the 9-Rs for Resolving Conflicts model.
The steps outlined place responsibility for resolving disputes with students, with the guidance of a trained mediator to facilitate students through the nine steps. The overarching goal of the 9-Rs model is to assist all students involved in achieving a fair and mutually beneficial outcome.
The Importance of Having a 9-Step Conflict Resolution Process for Students
School staff expect conflicts among students and their peers. Yet, as learning institutions, schools generally do not teach students strategies for addressing and resolving conflicts. Given the broad range of social development issues students encounter in schools, I propose broadening the scope of every school's responsibilities to include teaching students conflict resolution strategies.
Every staff member in classrooms, school cafeterias, libraries, playgrounds, and on school buses has had to address skirmishes between students, too often with very little success. Physically separating students and allowing time to cool down is usually the end goal. Every adult in every school has had to intervene and attempt to mediate conflicts. Schools need trained mediation facilitators to teach students how to safely and respectfully resolve conflicts.
Training School Mediators
Academics are the core responsibility of every teacher, but the time devoted to resolving conflicts in their classrooms impedes their ability to proceed with instruction. Typically, when conflicts erupt, the problem gets moved from the classroom to another designated area. But moving the problem is not the same as solving it. Conflicts are among the most common challenges in every school.
During my years as a school leader, it took some time to recognize the ineffective practice of removing students from classes or school without addressing the root causes that led to conflicts. No longer wanting to interrupt students' education, the decision to suspend and remove students from school was discontinued. That decision led me to imagine an alternative and pragmatic solution.
First, I needed to contemplate how to tackle one of the most vexing and complicated challenges all schools face: "How to support students in resolving their grievances?" To do that, I needed to view my response to conflicts through a different lens. Rather than focus attention on punitive consequences, I shifted my perspective and began by seeing errors in judgment or inappropriate behaviors as teachable moments. From there, what evolved was a series of humane steps designed to help students accept responsibility for the well-being of others and achieve peaceful coexistence.
