Heather Torres

I've been in the accounting field for about 12 years, working in pretty much all accounting-based positions and customer service accounting-type positions for the majority of my career. I started at an administrative level and worked my way up. For the past 7 years, I've been in AR management, and I recently received a promotion to senior manager level, which I consider my most notable professional achievement. I manage a team of five, including two cash appliers (one part-time collections) and a team of three strictly in collections and customer service, with a collection supervisor under me who runs that team day-to-day. My daily responsibilities include reporting, making sure all our bank imports come in, dealing with internal/external customer escalations, dispute management, and serving as a liaison to all sides of the business, with a focus on the order to cash process. I completed my degree at the University of Phoenix on what I call the 8-year plan as a young mom. I changed my major a couple times, starting with accounting, then switching to business administration, then back to accounting, and even considered human services and addictions counseling, but that field was really heavy. I'm better with the analytical number side of things, and accounting just always came back to me. For me, it's very structured - there's always a final number, and it's zero, so you always have a goal, and that just clicks for me.