Lorraine Thompson

Lorraine Thompson is a Senior Service Management Consultant at Capgemini with more than 20 years of experience in IT, specializing in cloud infrastructure services, IT Service Management, and large-scale technology transformation. In her current role, she works with organizations to modernize and migrate legacy environments into newer technologies while improving efficiency, service delivery, and operational performance across enterprise systems.

Lorraine’s career began at the University of Minnesota, where she worked as an administrative assistant and volunteered to support early IT initiatives by assembling laptops and desktops and training users—an experience that launched her transition into technology. She later joined 3M, starting in corporate IT training before advancing into infrastructure leadership roles managing servers and software environments. Her experience spans multiple industries, including insurance (St. Paul Travelers and Blue Cross Blue Shield), manufacturing (3M), and higher education (Kennesaw State University), where she has served in roles such as data center manager, business analyst, and corporate trainer.

Throughout her career, Lorraine has been recognized for her strengths in process improvement, training, and operational leadership. She is a Six Sigma Black Belt and received a Georgia Governor’s Award for Process Improvement for reducing the onboarding process from nearly two weeks to approximately three days. She has also led technical and leadership training programs for IT professionals and higher education faculty. She credits mentorship from Nancy Fuennfinger as an important influence in her professional development. Her work is guided by a focus on continuous improvement, collaboration, and practical problem-solving, with an emphasis on efficiency, teamwork, and treating people with respect in high-pressure environments.