Marisha Augustus, Account Manager on Influential Women

Influential Woman · Health Insurance Third Party Administration

Marisha Augustus

Account Manager, Personify Health

TX

3Awards received

Certifications · Degrees · Memberships

Degree Master of Science in Health Science (graduating Fall 2026) Degree Bachelor of Applied Technology in Healthcare Administration Degree Associate Degree in General Studies

Her Story

About Marisha

I have worked in the health insurance third-party administration space for over 15 years, beginning early in my career and building extensive experience across healthcare operations, client strategy, and population health initiatives. Currently, I serve as a full-time Account Manager, where my primary focus is client retention, strategic relationship management, and, quite honestly, keeping all moving parts aligned and functioning effectively — which is often the reality of account management.


My work centers heavily around self-funded health plans and reference-based pricing (RBP), helping organizations reduce healthcare costs while maintaining quality care for their members. This includes negotiating with providers and contracts, collaborating across multiple networks, and identifying opportunities to secure more competitive rates for the same healthcare services.

In addition to cost-containment strategies, a large part of my role involves health and wellness education and population health analysis. I work closely with case management teams to evaluate trends within member populations, such as diabetes prevalence and emergency room overutilization, and develop educational initiatives that empower both clients and employees to make more informed healthcare decisions. I am passionate about bridging the knowledge gap in healthcare because, often, people simply do not know what they do not know. Helping individuals better understand their health benefits, healthcare options, and available resources allows them to become stronger advocates for themselves and ultimately improve their overall well-being.


Outside of healthcare, I also serve as Vice President of Operations for a growing umbrella organization focused on launching multiple service-based ventures. One initiative includes a sanitation assistance service designed to support seniors and individuals who need help with tasks such as trash disposal in apartment communities, with long-term plans for nationwide expansion. We are also exploring opportunities within emerging crypto-related ventures and digital innovation spaces.


Academically, I am currently completing my Master of Science in Health Sciences (MSHS) with a concentration in Healthcare Administration. Across every role I have held, my driving force has remained the same: creating meaningful impact, improving accessibility and understanding, and helping people feel more informed, empowered, and supported in navigating complex systems.

Her Interview

Ten minutes with Marisha

01What do you attribute your success to?

I am faith-based, so I attribute much of my perseverance to staying grounded, motivated, and anchored in purpose. I am also a mother, and while I am working to create a future for my son that is easier than the one I experienced growing up, he is also witnessing something greater in real time: his mother refusing to be defined by adversity. I want him to see firsthand that challenges, setbacks, and even the doubts of others are not the final authority over his future. Success is still possible despite difficult circumstances. Hearing “no” or being told you cannot achieve something does not determine the outcome unless you allow it to. If anything, I hope my journey instills in him the understanding that resilience, faith, and determination can take you far beyond what others expect. I believe that lesson alone will have one of the greatest impacts on his life.

02What’s the best career advice you’ve ever received?

Never allow someone else’s “no” to become the limit placed on your future. What you are capable of achieving is not determined by another person’s doubt, opinion, or inability to see your vision.

03What advice would you give to young women entering your industry?

I would encourage young women to believe in their capabilities even when they walk into rooms where they may feel underestimated. Do not allow titles, opinions, or rejection to make you question your value or your ability to succeed. Be willing to learn continuously, ask questions, and advocate for yourself unapologetically.


I would also tell them to remain grounded in who they are and to lead with both confidence and integrity. Healthcare and business environments can be demanding, and at times you may encounter people who challenge you, overlook you, or underestimate your potential. Do not internalize that as a reflection of your worth. Continue developing your knowledge and refining your skills.


You do not have to compromise your character to be respected or successful. The journey may not always be easy, but resilience, professionalism, and perseverance can open doors that once seemed impossible.

04What are the biggest challenges or opportunities in your field right now?

I think one of the biggest challenges is helping people view healthcare through a different lens instead of only through the perspective they have always known. Many individuals’ perceptions are shaped by negative experiences, media stories, or frustrations with the healthcare system, so it can understandably feel overwhelming and discouraging at times. Healthcare is not a perfect system, but even within its challenges, there are still opportunities, resources, and solutions that many people are simply unaware of because no one has taken the time to educate or guide them.


A major part of the challenge is not only providing that education, but also helping reshape the mindset around how healthcare can be approached and navigated. Once people begin to better understand their options, how to advocate for themselves, and how healthcare systems function, both domestically and abroad, it can completely change their experience. I believe empowering people through knowledge and transparency is one of the most impactful ways to improve healthcare outcomes and restore confidence in navigating the system.

05What values are most important to you in your work and personal life?

Honesty and transparency are extremely important to me. I believe in being genuine in both my words and actions. In everything I do, I strive to lead with integrity, communicate openly, and give my best effort. I believe those qualities create trust, strengthen relationships, and establish the right foundation for anything meaningful or long-lasting.

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