Sharon Emhardt

I'm a people person, so I couldn't imagine not having a job where I'm not talking to anybody. I like talking with people, dealing with people, and solving problems. I'm pretty talkative, and I like helping people and talking with them. For the most part, pretty much everybody's pretty nice - you just get a low percentage of people that have some issues. In my work, I deal with all sorts of people - happy, miserable, sad. You have to have patience with people, whether they're customers from another company yelling about their order, or a customer telling you their whole life history about somebody dying, or if they like to talk about politics. You've got to have patience with them and try to persuade them to get back on track with the subject. I'm very solution-oriented - I don't get panicky or anything like that. You just have to put things in perspective and order. You could be working on 5 different orders, plus taking a phone call, plus have three issues on the side, as well as everything else. I deal with what's most important first - if one order needs to go out in 2 days versus an order that might not be going out for another 3 months, obviously you're going to work on that order, resolve the situation, and work your way from there.