Advocacy Isn't a Tagline

How to Build Patient Advocacy Into Your Organization's DNA, Not Just Your Mission Statement

𝗧𝗵𝗲 𝘄𝗿𝗼𝗻𝗴 𝗵𝗲𝗮𝗿𝗶𝗻𝗴 𝗮𝗶𝗱 𝗶𝘀 𝗻𝗼𝘁 𝗮𝗹𝘄𝗮𝘆𝘀 𝗮 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗽𝗿𝗼𝗯𝗹𝗲𝗺

The questions matter more than the technology.

The fastest-growing hearing practices I see aren't chasing new leads. They're calling people they already tested.

Why Your Most Valuable Leads Aren't New Customers—They're the Ones Who Already Said No

𝗛𝗲𝗮𝗿𝗶𝗻𝗴 𝗹𝗼𝘀𝘀 𝗶𝘀𝗻'𝘁 𝗾𝘂𝗶𝗲𝘁. 𝗜𝘁'𝘀 𝗲𝘅𝗵𝗮𝘂𝘀𝘁𝗶𝗻𝗴.

Why fatigue, not age, might be the real reason your loved one is withdrawing from social life.

𝗔 𝗯𝗿𝗼𝗸𝗲𝗻 𝗽𝗲𝗻𝗰𝗶𝗹 𝗶𝘀 𝗷𝘂𝘀𝘁 𝘁𝘄𝗼 𝗽𝗲𝗻𝗰𝗶𝗹𝘀 𝘁𝗵𝗮𝘁 𝗵𝗮𝘃𝗲𝗻’𝘁 𝗯𝗲𝗲𝗻 𝘀𝗵𝗮𝗿𝗽𝗲𝗻𝗲𝗱 𝘆𝗲𝘁.

How leaders transform setbacks into growth opportunities through their response to challenges.

Umbrella or funnel?

The difference between shielding your team and filtering their growth.

𝗔 𝗵𝗲𝗮𝗿𝗶𝗻𝗴 𝗮𝗶𝗱 𝗱𝗼𝗲𝘀𝗻'𝘁 𝗳𝗮𝗶𝗹 𝗶𝗻 𝘁𝗵𝗲 𝘀𝗼𝘂𝗻𝗱 𝗯𝗼𝗼𝘁𝗵. 𝗜𝘁 𝗳𝗮𝗶𝗹𝘀 𝗶𝗻 𝘁𝗵𝗲 𝘀𝗼𝗰𝗸 𝗱𝗿𝗮𝘄𝗲𝗿.

Why hearing aid returns are really about expectation management, not device failure.

𝗛𝗲𝗮𝗿𝗶𝗻𝗴 𝗹𝗼𝘀𝘀 𝗶𝘀𝗻'𝘁 𝗾𝘂𝗶𝗲𝘁. 𝗜𝘁'𝘀 𝗲𝘅𝗵𝗮𝘂𝘀𝘁𝗶𝗻𝗴.

The Patient Has Already Been Thinking About It

Why "I need to think about it" reveals what your consultation is missing.