Her Story
About Courtney
I began my banking career in 2002 when I was hired as head teller at American Savings in Avon, despite having no prior banking experience. My local bank manager saw potential in me and offered me the opportunity, and I've been passionate about banking ever since. I worked my way up through self-motivation and self-teaching, never waiting for someone to teach me but instead taking the initiative to learn everything I could. Now, as an assistant manager of a community bank, I focus on building strong customer relationships while developing and coaching my team to do the same. I lead by example and am committed to helping my team members advance to their next step in their careers. What I love most about my work is educating people - whether it's my team or my customers - about banking and financial matters. I believe that no question is stupid, and I make myself available to help people understand things they might not know. Every day brings something different, whether it's a new customer situation, a unique issue to solve, or an opportunity to mentor someone on my team, and that variety is what makes me thrive in this field.
Her Interview
Ten minutes with Courtney
01What do you attribute your success to?
I don't know, it's just the way I am. I've always loved banking - I've done other jobs, but I just thrive in banking. It's my thing. I was raised by a single mom, and I have 3 kids and I'm a single mom myself, so it's like, you just do what you gotta do. And the truth is, I enjoy going to work every day. That makes all the difference.
02What’s the best career advice you’ve ever received?
I patterned my management style to one of my first managers I had at 16. Her name was Jamie Recopiero. She led by example and worked her way up to be store manager even thought she struggled with her health at such a young age. She was right out there working side by side with us every night to make sure the store was in the best shape for the next day. She never let anything stop her. Not her pain or the glass ceiling. I had two jobs in highschool she sat me down and said what do I need to offer you to get you here full time to be my nightly head cashier because I see so much potential in you?! That was the first time someone saw "me". She saw my drive and my talent and believed in me. She told me to always believe in myself and to always push myself. She will always be my role model and that tiny voice in my head rooting me on. So thank you Jamie RIP.
03What advice would you give to young women entering your industry?
Reach for the sky, keep learning everything you can learn every day, don't wait for somebody to teach you, teach yourself.
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