Her Story
About Crystal
My professional journey began in high school with an internship at Bertie County Schools Human Resources in Eastern North Carolina, where I'm from. I worked on recruitment, onboarding, handling leaves, and workplace accommodations. I've transitioned through several HR spaces in higher education and nonprofit work with local associations in North Carolina. I joined local government in September of last year with the Town of Chapel Hill. My approach centers on delivering unconditional positive regard and meeting people where they are. Growing up in Bertie County, a very impoverished community where the grocery store was about a 30-minute drive away, taught me how to be a fighter and be resilient. I lost my dad in 2022, an Army veteran who struggled with substance abuse and couldn't get the care he needed. This experience shaped my commitment to being kind to people no matter what and offering unconditional positive regard. I'm a certified career counselor and became an ordained minister in 2019. I also worked as a bereavement counselor for a funeral home in Bertie County for about 10 years part-time. Now I'm pivoting my career toward chaplain residency roles in healthcare, exploring opportunities at Duke Health, UNC Health, and Wake Med. My work has always been about serving people, and my next journey is becoming a chaplain under the guise of religion.
Her Interview
Ten minutes with Crystal
01What’s the best career advice you’ve ever received?
The best career advice came from my fiance, Richard Cooper. He told me that I was born with exactly what I need. God put me in this world and in this earth with exactly what I need to get the job done, whether that's the job I'm seeking or any role I pursue. He encouraged me to just apply for positions, saying that if a space is meant for me, then I will land in that space. This advice has been incredibly meaningful to me, especially as I navigate my career pivot toward chaplaincy.
02What advice would you give to young women entering your industry?
My advice to young women entering my industry is simple: just hold on. What you're needing and what you need for you is gonna happen. Just hold on. Be patient and hold on. It's gonna happen. You can do whatever you want to do, no matter where you're from. Whether you grew up with the wealthiest of parents or came from a place like I did, you still can be who you want to be. Just hold on, be strong. Your time will come.
03What are the biggest challenges or opportunities in your field right now?
I see several major challenges in my field right now. First, there's a lack of education and training. I don't see enough intention around finding talent with different skill sets. We try to pigeonhole people into specific careers because they have a certain degree or certification, but I don't see recruiters taking time to recognize that someone could be good for multiple roles. Organizations need to offer more talent mobility to keep people internally and avoid retention issues and recruitment costs. Another major challenge is accountability. I have not seen professionally in my journey where what was told to me when I started a job was actually what it was within my first 90 days. They paint a very good picture, but when you walk in, the job is totally different. The culture's different, the camaraderie is different, the ethics and values are different. What you see from a surface level is not what you get when you walk in the door. I would love to see organizations do better at building a culture for people to stay within the first 90 days.
04What values are most important to you in your work and personal life?
The values most important to me are respect, empathy, emotional intelligence, work-life balance, and boundaries. Boundaries came to mind for me because we all live here in the world together, and we never know how our paths are gonna cross or how things happen for us at a certain timing. I wear several hats and have a full load on a day-to-day basis, but I know how to create space for myself and set those boundaries. I know how to tell people absolutely no without any harshness in my voice. I just say no, no thanks, I'm not interested. If we can teach people and encourage them to learn how to set some boundaries, there would be no such thing as workplace retention and turnover. We wouldn't see it.
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