Jennifer DiBiaso Lewis, AIC, AIS, AINS, CWCL
Jennifer DiBiaso Lewis, AIC, AIS, AINS, CWCL, is a seasoned insurance professional with over 17 years of experience in workers’ compensation. She currently serves as Team Manager at Broadspire, where she oversees claims operations, coordinates with adjusters, and ensures timely resolution of client cases. Jennifer’s career in workers’ compensation began shortly after earning her Bachelor’s degree in Health/Health Care Administration/Management from the University of North Florida, following a family tradition in the insurance industry that inspired her path.
Throughout her career, Jennifer has demonstrated a strong commitment to people development and mentorship. She co-created an early-career program that identifies and trains new adjusters, transforming candidates with no prior exposure to workers’ compensation into highly skilled professionals. Her leadership style emphasizes positive reinforcement, coaching, and opportunities for growth, earning her recognition in the industry, including a Presidential Award for customer service. Her professional journey is also shaped by her extensive credentials—AIC, AIS, AINS, and CWCL—which reflect her dedication to continuous learning and expertise in the field.
Beyond her professional accomplishments, Jennifer is passionate about giving back and maintaining a healthy work-life balance. She dedicates her free time to her 11-year-old son, supporting his participation in football and basketball, and contributes to philanthropic initiatives such as the March of Dimes. Known for her values of honesty, communication, and follow-through, Jennifer inspires both colleagues and young professionals in the insurance industry, particularly women pursuing leadership roles in a traditionally male-dominated field.
• AIC
• AIS
• AINS
• CWC
• CWCL
• University of North Florida – Bachelor’s degree, Health/Health Care Administration/Management
• Presidential Award for customer service
• Influential Women 2026
• WCCP
• CPCU
• March of Dimes
What do you attribute your success to?
I attribute my success to the incredible support I received from my supervisors, my manager, and my husband. Having strong leadership support at work, combined with personal support at home, has been crucial in helping me grow and succeed throughout my career.
What’s the best career advice you’ve ever received?
Don't overthink it, and really just breathe. Even on the stressful days, it's not gonna stay that way all the time. So, take a deep breath, walk away for a second, because this work can definitely be super stressed. We could work 24 hours a day and not be done, so just know that it's always gonna be okay.
What advice would you give to young women entering your industry?
I would say that you definitely need to believe in yourself early on. Trust your instincts and believe in yourself that you can do more. In this field, you can take it anywhere you want to go - there's so many opportunities. If you let someone tell you you're not good enough, then you're just gonna stay in that one position forever. If you don't advocate for yourself in this industry, no one's gonna promote you just because they like you. You have to say, 'I want a new job, I want more.' I stayed in the same spot for a long time because I thought, 'Oh, I don't think I'm good enough. I haven't done this long enough.' But really, I was better than most of these people. So believe in yourself, trust your instincts, and advocate for what you deserve.
What are the biggest challenges or opportunities in your field right now?
You don't see a lot of women in leadership positions. There's a lot of women in claims, but there's not a lot of women in leadership positions. If you go to my company's big events, every person is not a woman. The higher up you get, the less women you see, and the harder it seems to be. I don't think they're saying anything about that directly, but the look is there - you can see it.
What values are most important to you in your work and personal life?
Being honest, communication, and follow through are the most important values to me. Communication is probably the biggest thing in general, in all things. If you communicate, even if you don't know the answers to anything, just tell me, 'Hey, I'm gonna do this,' and then follow through. I'm only gonna hold you to the level you're telling me you're gonna do. If you're telling me you're gonna complete these 18 things, or you're gonna wash the dishes, just do those things. It's about doing what you say you're gonna do.