Jessica Jarrell

I attribute my success to one of my bosses, the physician that I worked for many years ago, who gave me lots of opportunities to learn. Every time I just think back to those years that I spent running his practice and learning everything, I continue to learn. I've had some really good mentors and some really good bosses and leaders that have given me the opportunities and really believed in me, to help me believe in myself. That support and those opportunities to grow have been instrumental in getting me to where I am today.

I think just really being customer service oriented. I think that goes a long way with the types of people that we're dealing with. You know, we're dealing with medical staff offices, physicians all over the world, a lot of different vendors, so I just think that always fostering that customer service piece can get you a long way. My boss says somehow I'm like the credentialing whisperer - I don't know how I can adapt and change my communication styles to different people to get things done that need to be done. I think that goes a long way.

Some of the challenges are some of the things that we face with billing. I'm not an expert when it comes to that, but I do deal with it a lot. We face a lot of challenges with getting providers enrolled with payers in timely fashion, just to get money flow going. As far as opportunities, there could be some more centralized credentialing resources for affiliation verifications. NAMSS has one, but there's not a lot of participating facilities. So if we could have something more national, like a national database that we can tap into where information is stored on providers, that would be a great opportunity for the field.

I think consistency and showing up are really important to me. Being accountable - I think accountability is a big one. And just having those relationships with your team members, the trust. We operate very much like a little family at our office in Pensacola, so I think that goes a long way.