Tiffany Richardson

My journey has been one of continuous growth and perseverance. I began my career at Codman Square Health Center as an operator and was quickly recognized for providing excellent customer service and promoted to registration representative quickly developing a reputation for initiative and a willingness to take on new challenges. Learning early on to never shy away from opportunities or say something wasn't my job and to always keep a positive attitude. That mindset became the foundation of my career. I later joined Harvard Vanguard Medical Associates, where I gained exposure to Epic systems in patient financial services roles.

At Mass General Physician Organization, I was hired as a self pay collections representative. I took a defining step in my career by demonstrated strong self-advocacy by pursuing an assistant manager role despite not yet completing my bachelor’s degree program yet. I walked into the directors office when the saw the position posted , in my best suit, to present my case. I was enrolled at Northeastern University. That leap of faith led to me getting the role and mentorship under billing managers Renee Brooks, Michelle Cafua, Christine Berg, and Nicole Napoli, and I went on to manage several major projects, improve initiatives and receiving service excellence recognition.

However, I struggled to get promoted to manager despite doing manager-level work, including preparing financial reports and KPIs for my billing managers. One day, a manager advised me to update my resume with every accomplishment I had achieved since joining the company and present it to Maria Veo, the Director—the same woman whose office I once had the courage to walk into to ask for the assistant billing role. When I did, it totaled two pages of achievements, accomplishments, and contributions to the company’s success. It clearly demonstrated that I was a valuable asset and deserved to be compensated accordingly, including reducing referrals from $1.1 million to $200,000, transitioning processes from paper-based systems to integrated Excel, and managing over $100M in revenue for major departments such as gastroenterology and infectious disease. I asked for a $10,000 raise, and after negotiation and advocacy from leadership, I received it.

Around this time, Epic was beginning to make a significant impact, and Mass General Hospital was among the first major hospitals in Massachusetts to implement the system. I was selected to become Epic certified in Professional Billing and Claims and played a key role in successfully integrating six different EHR systems into a single platform across Mass General Hospital, Brigham and Women’s, Spaulding Rehabilitation, Newton-Wellesley Hospital, and other Partners HealthCare entities.

Today, I'm the Revenue Cycle Manager for Revenue Cycle Applications at Community Technology Cooperative (CTC), where I lead a team of nine supporting 13 Federally Qualified Health Centers (FQHCs) across Massachusetts and two additional sites in North Carolina. With over 25 years of experience in healthcare facilitation, I have led Epic EHR implementations across seven major hospitals and multiple FQHCs throughout Boston and beyond for 14 years.

As a Black woman in this field, it has been difficult at times, but being honest, staying true to myself, and maintaining a positive attitude has carried me far. I am passionate about being a resource and mentor for others, showing them that despite challenges, you should never lose sight of what you want to accomplish.

Throughout my career, I have led high-impact initiatives and developed strong knowledge of both front-end and back-end revenue cycle processes, and how they integrate to design effective workflows that support operations and billing. My work has included transitioning operations from paper-based processes to integrated systems and managing revenue cycle performance across multiple specialties. I have also been recognized for service excellence and have played a key role in large-scale Epic implementations, including integrating multiple EHR systems into a unified platform

Known for my leadership, resilience, and results-driven approach, Tiffany has consistently performed at a managerial level, ultimately earning recognition and advancement. She is passionate about mentoring others and empowering individuals to achieve their full potential.

What has advanced Tiffany throughout her career is her ability to build strong rapport and meet people where they are. She approaches every interaction with positivity and authenticity—qualities frequently recognized by colleagues, executives, and clients alike. She sees each individual as unique, listens with intention, and provides thoughtful, experience-driven insight. Tiffany leads with empathy and a genuine passion for helping others succeed.