Her Story
About Ellen
I graduated from UCSF/SFSU with my doctorate in physical therapy in 2019, which is where I really grew my passion for the adult neurologic population. I completed a PNF (Proprioceptive Neuromuscular Facilitation) residency for about 9 months, gaining specialized skills in the inpatient rehab setting. I practiced as a physical therapist at Alta Bates for close to 2 years, where I did an internship that inspired me to see the whole picture of patients. I loved seeing how much change we can make in a patient's life and functional mobility in such a short amount of time. I then transitioned to assisted living, independent living, and memory care settings as a director of rehabilitation because I wanted to move in the direction of leadership. In that role, I was still providing physical therapy but also managing a team, which I really loved. When Sacramento Rehabilitation Hospital opened, I applied for therapy management there so I could do management while getting back to the inpatient rehab setting. I was the ninth employee when the hospital first opened and was part of the initial group that took our first patient. Now I'm the longest tenured employee here. I loved being a director of therapy, but I moved into my current position as Director of Patient Outcomes because I really wanted to learn more about hospital operations. This position works with all departments and functions as the mini-COO of our hospital. I'm responsible for outcomes tracking, safety review, case management, HIM, and a broad scope of hospital operations. I oversee the case management department, organize our discharge calendar, submit the IRF-PAI assessment on every patient, facilitate interdisciplinary team conferences, attend senior leadership meetings, and handle utilization review and staff education. I'm currently enrolled in an online MBA program at Western Governors University and am in an executive in training program at my hospital. My goal is to become a CEO specifically for inpatient rehab within the next 2 to 3 years.
Her Interview
Ten minutes with Ellen
01What do you attribute your success to?
I would attribute my success to the mentorship that I've had over the years. Starting from my childhood, my dad was a role model to me. I had a very strong family that cared about the community and helping others. My mom was our Girl Scout leader, my dad was involved in Boy Scouts, so I do think that was a big foundation for me. And then, just my mentors in my professional life, my clinical instructor that I had when I worked at Alta Bates in the inpatient rehab setting really inspired me to see patients, see the whole picture of the patients, and I think that's what I do now. I really try to see the whole person and have that approach, and I think that that's made me successful. As we come across new barriers and things in the healthcare setting, I just really remain focused on the person and helping them.
02What are the biggest challenges or opportunities in your field right now?
I think the biggest challenge is honestly healthcare funding and payer sources, especially because I'm in the inpatient rehab setting but my focus is case management. Getting patients what they need can be a challenge. The social determinants of health, making sure we're addressing those - housing navigation services, food insecurity, health literacy, all of the social determinants. Making sure we're able to address those, I think that's our greatest challenge, making sure patients have access to resources. Because we can get them better and stronger here with all the support that we have in a hospital, but once they get home, we want them to stay home. We don't want them to be readmitted to the hospital, so I think that's one of our biggest challenges.
03What values are most important to you in your work and personal life?
The values most important to me in my professional and personal life are compassion, honesty, and teamwork.
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