Influential Woman · Public Adjuster

Eryn Crane

Regional Manager and Licensed Public Adjuster, Altieri Insurance Consultants

Nashville, TN

Certifications · Degrees · Memberships

Degree Division I Swimmer

Her Story

About Eryn

I came into public adjusting in an unexpected way after spending 8 years in software sales. When 2020 hit and I found myself jobless, my mom connected me with a public adjuster she had worked with, and the timing was perfect. I moved to Pensacola to apprentice and learn the business after Hurricane Sally hit, even though I had never been there before. It was also a chance for a fresh start personally. Now, 6 years into this field, my main focus is business development. I run a region, market within it, and sign all the deals under my licensing, though I work with adjusters who handle the actual adjusting work. My day-to-day involves building relationships with contractors, insurance agents, real estate agents, and anyone who might have damage from a disaster. I attend networking events and meet as many people as possible to make sure we have good word of mouth. I also work directly with contractors and dole out business to the adjusters, making sure everything is qualified and worth taking on, because we're tied to the outcome of the insurance claim and don't get paid until the claim pays, so every case is a risk. What I'm most proud of is being able to help guide people through an insurance process when they're getting paid unfairly or treated unfairly by their insurance company, and providing them a large sum of money they didn't see was possible to fix the damage to their home or property. I also enjoy being part of large loss claims because there are so many new nuances that make each one a learning experience and an exciting adventure.

Her Interview

Ten minutes with Eryn

01What do you attribute your success to?

I think, overall, I have worked with really great people, between the people I work with at the companies I've worked with, because I've been at two different companies, the attorneys we work with, and the contractors we work with. I just think surrounding yourself with people who are going to propel and push you is what makes it successful. You get in where you put out, and I think when you put the work in, doing it with grace and with compassion, and I never feel bad at night when I've done right by a client, so being able to sleep at night, I guess.

02What advice would you give to young women entering your industry?

Be open to opportunities, because sometimes the most unexpected opportunities happen. I had an 8-year career doing something completely different. I was in software sales, and before that, I always had thought I had wanted to work in sports because I had been an athlete. Sometimes you get an opportunity and you need to do what you think you want to do and realize it's not for you anymore. I'm not someone who likes getting up on roofs or doing any of that stuff, and if someone had told me I'd be doing this job, I would have told you you're crazy. Just be open to any opportunities that come your way, because you just never know what it may lead you to. If someone had told me I was going to land in public adjusting, I don't know if I would have believed them.

03What are the biggest challenges or opportunities in your field right now?

The biggest challenges in the field today is that we are weather-dependent. We work when there are disasters and with people who have coverage for disasters. We've seen things in Asheville and in Palestine, and those people did not always have coverage to be able to help. We do everything based on the policy, so the challenge is making sure that when areas of disaster strike, they're with people who have policies that can be covered. The challenge is that the insurance companies are definitely bunkering down. There's ebbs and flow of the industry, and we are definitely in an ebb right now. It's being able to adapt and adjust with that.

04What values are most important to you in your work and personal life?

The values are very similar between work and personal life. You get in where you put out. I think when you put the work in, doing it with grace and with compassion, and I never feel bad at night when I've done right by a client, so being able to sleep at night, I guess.

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