Mackenzie Lewis, MBA, SHRM-CP

I attribute my success to kindness and humanity. While it may not be the conventional answer, I firmly believe that the care and respect we show others—and the care and respect shown to us—play a pivotal role in professional growth. When you invest in elevating those around you, particularly your direct reports, and provide them with the time, attention, and support they need, it benefits everyone. My achievements are built on the success of the teams I’ve worked with; their growth has been integral to my own. I believe that approaching work with empathy, recognizing that we all start from similar places, and helping each other rise is the most powerful way to grow and develop—both as individuals and as leaders.

The best career advice I’ve ever received is that success isn’t just about what you know—it’s about who you know. I grew up hearing my parents say that, but it didn’t fully resonate with me until I stepped into this role. Now, when I attend events or meet people in the community, I’m often recognized and remembered by name across Vermont and New Hampshire. Experiencing the real-time impact of networking has been incredible. As someone who has navigated social anxiety and the challenges of public speaking, knowing that people have a positive association with my name and genuinely want to collaborate with me feels like one of my most meaningful accomplishments.

My advice to young women entering this industry is: never underestimate the power of a conversation. Looking back, many of my missed opportunities and regrets stem from not initiating a conversation when I had the chance. You’d be surprised how often simply reaching out, asking questions, or expressing interest opens doors. No one can say “no” to you if you don’t try.

One of the biggest challenges in my field right now is supporting small employers, particularly those with fewer than 50 employees. Many of these organizations struggle with employee relations or rely on outsourced payroll services, which can delay answers to important questions for several days. Having accessible, local support—someone who can provide guidance, answer questions promptly, and offer hands-on assistance—can make a significant difference. I see this as a tremendous opportunity, especially in New England, where small businesses are the backbone of the economy. When employees are supported and engaged, they do better work, which strengthens local economies and helps build stronger, more connected communities.

Kindness, humanity, and building genuine connections are at the heart of everything I do. Even in our hyper-connected, technology-driven world—through platforms like Facebook, Instagram, and FaceTime—people can feel isolated, especially in the wake of COVID. Bringing positive energy into my work, forming authentic connections, and collaborating with others who are committed to doing meaningful work is incredibly rewarding. Giving back has always been important to me; my experience in healthcare and with non-profit organizations has shaped that value. Even now, in a for-profit role, I find ways to contribute, such as through the Young Adult Advisory Council. I firmly believe that supporting and elevating others—giving them time, attention, and care—is how we truly grow and develop, both as individuals and as leaders.