Her Story
About Margie
I always said I wanted to be a social worker when I was going to college, which is one of the reasons why I did sociology and psychology. When I graduated from college in 1989, the first one to offer me a job was Department of Human Services. The odd thing was it was doing Medicaid and food stamps, not children and family services. Since they were the first one to call me and offer me a job, I took that position because I was a new college graduate and I needed a job. I stayed with that position, including being supervisor, for like 13 of those years, doing their programs such as Medicaid, nursing home, food stamps, and all the programs that were medical and financial and economic programs. Then the Attorney General's office called me to be an investigator, so I took their position. I was given training when I was with the Arkansas Attorney General's Office as an investigator for consumer complaints, because we did deceptive trade practices there. They sent me to various trainings, some out of state. Now I work with the Arkansas Motor Vehicle Commission where I verify whether or not the people that have a license with our state have their license renewed to do business in the state of Arkansas. I also do complaints for constituents and consumers in our state that complain about a franchise dealership, which is who we license. I've been a people person my whole life.
Her Interview
Ten minutes with Margie
01What’s the best career advice you’ve ever received?
As my boss always told me for all the years I've worked, if you don't write it, if you don't put it down, it didn't happen. That's been my guiding principle - always document everything you do. Those are the foundation of your job to do your job very well, is to know what you're doing, and by following the rules.
02What advice would you give to young women entering your industry?
Always make sure that you follow all the rules and regulations. Those are the foundation of your job to do your job very well, is to know what you're doing, and by following the rules. And always document everything you do. As my boss always told me for all the years I've worked, if you don't write it, if you don't put it down, it didn't happen.
03What are the biggest challenges or opportunities in your field right now?
The biggest challenge is trying to track down the people and to get them to respond. We communicate through phone calls, emails, and written statements, but getting people to actually respond is the difficult part.
04What values are most important to you in your work and personal life?
Professionally, my top three values are to do right by the consumer, always. Make sure that they contacted you for a reason, and that is to make sure that their questions and stuff is answered. Their complaints are taken, and we take them seriously here. Making sure the consumers are satisfied and making sure that I do my job as per our regulations and our statutes that are set forth by our state. Personally, it's my family. They're very supportive. I've been a people person my whole life.
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