Michelle Ayala

Director of Marketing
Better Homes & Gardens Real Estate Universal
Henderson, NV 89074

Michelle Ayala is a marketing and communications leader based in Las Vegas, Nevada, serving as Director of Marketing for Better Homes and Gardens Real Estate Universal. In this role, she partners with real estate professionals nationwide to help them operate at a higher level by strengthening communication, refining messaging, and building more effective systems around client relationships and transactions. Her expertise spans marketing strategy, CRM implementation, digital content development, and professional education. She is also a sought-after speaker, having presented for organizations including Anywhere Real Estate, and serves as a Continuing Education instructor in Nevada, where she teaches business planning, productivity, fair housing, and marketing.

Michelle’s professional path has been shaped by resilience, purpose, and what she describes as moments of divine intervention. As a teenager, she survived a malignant brain tumor, an experience that required her to rebuild her education from the ground up after losing much of her high school learning. She went on to earn her Bachelor of Science in Biology from the University of Michigan and initially pursued a pre-med track, conducting research in non-small cell lung cancer. During her clinical exposure, she experienced a profound ethical conflict after observing how insurance limitations could restrict access to life-saving treatment. Around this time, an unexpected encounter with a physician who revealed he had falsified diagnostic codes to help patients receive care further shaped her perspective on the healthcare system and ultimately redirected her career path.

After stepping away from medicine, Michelle transitioned into education, first as a substitute teacher after being encouraged by a chance encounter in retail, eventually teaching 10th grade science in Myrtle Beach, South Carolina. Following a major life transition and relocation to Las Vegas after her divorce, another serendipitous moment at her apartment complex led her into the marketing field—an industry she has remained in ever since. Today, she is especially passionate about CRM strategy, believing that long-term success in real estate is built on consistent relationship nurturing rather than short-term lead generation. She is currently compiling her training materials into a book to accompany her classes, continuing her mission to help professionals build sustainable, relationship-driven businesses grounded in clarity, consistency, and connection.

• CE Instructor for Real Estate Agents (Nevada Real Estate Division)
• Real Estate Continuing Education Instructor
• Frictionless Sales Certification
• Content Marketing Certification
• Licensed Teacher

• Coastal Carolina University - Masters Level Research, Learning Sciences
• University of Michigan-Flint -BS, Zoology/Animal Biology
• Mott Community College - AAS

• Who's Who Among American Teachers
• Teacher of the Month
• National Dean's List
• Multiple Year Award
• College Dean's List

• LGBTQ+ Alliance
• Nevada Association of Real Estate Brokers
• NAACP
• National Fair Housing Alliance
• BETA Club
• Palmetto State Teacher's Association
• South Carolina Science Council
• Congressional Youth Leadership Council
• National Youth Leadership Forum
• Alpha Omicron Iota Chapter Alumni
• Phi Theta Kappa

• NAREB (National Association of Real Estate Brokers) - Local Secretary and Marketing Chair
• Fair Housing Advocacy
• St. Jude Hospital for Children's Cancer - Long-term Research Participant
• Genesys Regional Medical Center

Q

What do you attribute your success to?

I attribute my success to God that's the only reason I'm here! I am absolutely spared. I wasn't supposed to survive that brain tumor at 13, but here I am. Especially when I answer surveys from St. Jude asking if I can get out of bed, feed myself, and drive a car - yeah, I can do all those things. I couldn't even drive a car when I was younger because I would have seizures. Just independence and being able to see, you know, things we take for granted. And things I start to take for granted, and it's just like that reminder of, like, no, you can't. You gotta be clear. Stay grateful. All I can hope for is that I am changing lives for the better every day. That is the goal. When instances come up where somebody just approaches me out of the blue and says some crazy stuff, I pay attention, and that's how I know I'm where I'm supposed to be.

Q

What’s the best career advice you’ve ever received?

The best career advice I've ever received is to focus on gratitude each day and set your intention each day. If you set your intention to that one thing, that is your primary thing for the day, and it looks different for everybody, right? How you set your intention - it could be praying, it could be writing it in a journal, it could be anything. But when you miss that, it makes all the difference in the world. And we never assign ourselves out to prove ourselves wrong, so that mindset is super important, and that's why we gotta focus on gratitude. Because gratitude is the key to happiness.

Q

What are the biggest challenges or opportunities in your field right now?

The biggest challenge in my field right now is AI and how people are using it irresponsibly. There's this really big push - if you don't get into AI, you're gonna get left behind, and everybody is jumping in. But here's the thing: I'm seeing leaders giving out information that they haven't even read, that they got from AI. Just this past week, I saw a man at a national conference with his slide up with jumbled up words and misspelled words. I'm getting flyers that look like ransom notes, and today I got an email where 10 of the links didn't work, and it was obvious it was from AI. Is it AI's fault? No. We're not reading, we're not slowing down, we're not paying attention, we don't care enough to check what we're putting out there. If marketing's whole purpose is to increase relationship, that know, like, and trust factor, we just lost trust. We're insulting the consumer, we're insulting the reader by giving them crap that we didn't even bother to read. It's not good enough. I'm seeing quite the parallel between my 10th graders and adults that are pulling the same crap. Just because AI exists doesn't mean we don't need to monitor it. As a group, we just need to slow down and really pay attention to what we're doing, what we're putting out there. And if something's too long to read, then it's just too long, period. I do love AI, and I do utilize AI, I just think we need to slow down and use it wisely.

Q

What values are most important to you in your work and personal life?

Equality is one of my core values. Even when I was teaching, I would have on the board 'passion about equality.' My kids came from everywhere because Myrtle Beach is such a melting pot - we had kids that spoke all different languages, and it was really beautiful. I carried that here to Las Vegas and found an organization that was active in fair housing and getting fair housing laws passed back in the 60s - NAREB, the National Association of Real Estate Brokers. I became local secretary and marketing chair because that organization is near and dear to my heart. It's all about equality! Everybody has a right to be treated the same. Beyond work, I love to go out camping and hiking, I love horror movies, and my best friend has a movie company, so I do work for him, and that is a lot of fun. I've been doing that since 2015, doing PR, connecting with reviewers, giving them screeners, getting materials out there. I do marketing for a living, but then my hobby is also marketing, just in a different realm. And getting sushi - I love sushi and I'm so spoiled here in Las Vegas, the sushi is amazing!

Locations

Better Homes & Gardens Real Estate Universal

Henderson, NV 89074