Her Story
About Sharon
My typical day is operations and casting vision. I connect with my leaders, ensuring that we have the tools and resources needed to do the job. On a typical day, it's all about the patient. I often tell my team, while we don't physically touch the patient, we are touching the patient, and we are in fact the first part of their journey. It is our responsibility to make sure that their services that they're scheduled for is cleared before they enter into the doors. My daily operations involve looking across the enterprise, ensuring that we have our cases cleared, looking at different key metrics like our secure rate and our days out, to ensure that we have enough leeway and are giving our clinicians the right amount of time so that we can ensure cases are cleared. A typical day can be escalations - it's not all rosy, but it's what we do, and we do it all for the good of the patient. The patient experience is our number one goal, and we play a significant part of that journey for our patients. Many people don't see the army of people that are working behind the scenes to make these things happen for our patients - for that mother who may have cancer, or that child who may need urgent, life-saving surgery. There's an army of people, and I'm very passionate about it, that are behind the scenes ensuring that we are working with these insurance companies, submitting the right documentation, all to ensure that the patient can get the services and that they can heal. While we don't touch that patient, we are 100% part of their healing journey, from ensuring that we cleared the case correctly so that the patient doesn't get a bill if a bill is not warranted. I have the pleasure of working with about 180 people on my team, and I never say that they work for me - we work together. It's a collaborative effort. Everything that I do is because of the people that collaborate with me and alongside of me that helps propel me to be able to lead and make sure that they have what they need to do their jobs. We're that middle person in between the insurance, the patient, the doctor, until they get through our doors.
Her Interview
Ten minutes with Sharon
01What’s the best career advice you’ve ever received?
A male director came to me when I was considering a supervisor position and said that he knew I could do the job and saw the leadership in me, but he questioned whether I could separate myself. He told me that a leader sets themselves apart. I went home and thought about it, and the next day I told him I was going to apply for the role. That began my journey into leadership.
02What values are most important to you in your work and personal life?
The patient is at the center of everything I do. While we don't physically touch the patient, we are 100% part of their healing journey. I'm very passionate about the army of people working behind the scenes to ensure patients can get the services they need and heal. I believe in collaboration - I never say my team works for me, we work together. It's a collaborative effort. Everything I do is because of the people that collaborate with me and alongside of me. I also treasure spending quality time with my family - my husband and my son. I believe in reaching back to help other women advance their careers, especially women who look like me, because I didn't see many women like myself in this field. It gives me joy to see the women I've helped go on to surpass me and succeed in their careers. I give honor to God for allowing me to be used as a vessel to help these women start and propel their careers.
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