Her Story
About Sheridan
I'm a small-town girl from Indiana who took a one-way ticket to Grand Canyon University on an academic scholarship after graduating high school a year early as a junior. I've been in healthcare my entire career since graduating from nursing school and becoming a nurse in 2019. I started at Mayo Clinic on their hematology oncology floor where I became a team lead, then moved into their infusion center. I've always had this innate thing that I want to serve people and do it well. When you go to nursing school, you're kind of taught you're going to be a nurse, you're going to work bedside, and that's all you get to do in life, but I was like, that's not going to be me. I want to serve bigger than this. So I've just kind of grown my career and done it in a unique way - I feel like I kind of broke the matrix of life. I moved into the biotech space in oncology diagnostics, getting to serve patients and learn the newest technologies available to cancer patients, figuring out how to diagnose and treat cancer earlier to give patients their lives back, give them years. That technology was really incredible. Then I moved to Australia for two years, which really pushed me outside of my comfort zone. I was an executive assistant in the health and wellness space and an account executive helping property developers build wellness facilities across Australia, from Melbourne up to Queensland. Getting to work with an international market and seeing how different trends play out in other countries was incredible. About six months ago, I moved back home and transitioned to the healthcare startup space on the operations side. I was with Navi Nurses running the clinical team, hired by some incredible bosses from the syntax space - it was really cool to work with really strong women from different backgrounds and see all of our different gifts and talents come together. Now I'm the operations coordinator at Concierge RN, where I oversee our clinical nurses, help streamline patient onboarding, work on partnerships with plastic surgeons and providers in the Valley, handle brand awareness and presence, and do all the nitty-gritty things like SOPs, forecasting, budgeting, and profit margins. I wear a lot of hats. What I tell people is that Concierge RN is bringing humanity back into nursing - in the hospital space, it's all about how many more patients can you take, how many more med passes can you do, but we're putting humanity back into nursing so nurses actually get to enjoy life again. My biggest talent is as a leader - I'm so passionate about leading well and serving patients and others. I'm the leader that wants to come alongside my team and support them in any way possible, not micromanage them. I have so much life experience and have gotten to meet so many different people and patients from different walks of life and backgrounds, and it helps me use my gifts of caring for people in such a unique, special way.
Her Interview
Ten minutes with Sheridan
01What do you attribute your success to?
I attribute my success to self-growth and how I make myself a better version every single day, even if it's just 1%. I also attribute a lot to watching my grandparents and how they grew up such hard workers. They developed a family business and taught me that you work hard, and that's how life goes. You treat people well, and you work hard, and it'll pay off tenfold. I've just always wanted to do better in life.
02What advice would you give to young women entering your industry?
Find a way, honestly. If they tell you you can't do something, do it anyway, and have the grit and the determination. It will take you so far in life. Being told as a girl, oh, you can't do this, oh, it's a male-dominated space, I don't care. Break every glass ceiling, break every boundary they try and put on you. Seize it. Seize every opportunity, and just push yourself, and follow every passion you have. Write down the passions you have and follow those. Write down the things that made you smile - do more of those things on a daily basis. I don't care if it's daily, write them down for a month. It's actually been something I've been practicing this year. I've written down every time I've just had moments of joy throughout my day, and you start seeing a trend, and I'm like, okay, I see the trend, we're going to follow more of those things daily, and they'll take you wherever you are meant to be. I truly believe the universe is working for us, never against us. Rejection is redirection, and you are going to land on your feet, as long as you follow your heart a hundredfold.
03What are the biggest challenges or opportunities in your field right now?
Some of the biggest challenges are healthcare literacy - a lot of people just don't know. There are a lot of unknowns, and obviously financial factors are huge. I mean, look at the cost of living, look at the cost of healthcare nowadays. Being a woman in the space can always play a role, but I always fight that and I'm like, no, give me 5 minutes of your time, let's have a conversation. I'm not just some blonde girl. I always have something to say. But that's kind of what I'm here for - I want people to know that there's a different resource, there are other options, and I think that's the fun of it. I see a lot of fun with overcoming those challenges, and I love a challenge. I will always be the girl that's like, oh, heck yeah, we'll get over this hill. On the opportunities side, I think the opportunities are endless, honestly. People really want change in the healthcare space and they are willing to get incredible nurses and pay a price to get that. The fact that there are more options day by day is incredible. You have so many nurses that want to come out of the bedside and come out of the hospital, and we have so many nurses - I can't tell you how many nurses come out of retirement to come and do concierge nursing. It's amazing! Concierge RN is bringing humanity back into nursing, putting humanity back into healthcare. In the hospital space, it's how many more patients can you take at one time, how many more med passes can you do. Concierge RN is putting humanity back into nursing, and that's what I tell my nurses - they actually get to enjoy life again.
04What values are most important to you in your work and personal life?
The biggest values for me are treating everybody how you want to be treated. I feel like we live in a world of instant gratification and sometimes of keeping up with the Joneses, but I'm a Midwest girl that came from Midwest values, so I'll still treat the neighbor like I'd treat the CEO. I think people just deserve to be treated like that regardless of their background. That's huge, and that leads a lot of how I treat my colleagues and the people that I oversee and help manage. I see them as true people, not just another number. Respect is probably the leading principle to my life - how do you respect others? But that also attributes to yourself, like how do you respect yourself too, and sticking up for yourself. Because you're always going to have people that tell you no, and having the respect to hold yourself accountable, to be like, okay, well, let's investigate that. Like, you gave me no because there's a reason, so let's figure out what that reason is. Having grit is huge for me. You can fall down 5 times, and I'll still get back up 6. Having that grit, I think it goes really far. It would be really easy to give up, so I would say those are probably the leading principles in my life, both personal and professional. I can't even tell you how many people tell me no all the time. They look at my resume and they're like, honey, you're just a nurse. And I'm like, watch me. Watch me do bigger and better.
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