Tina Haun

I am a claims operations and compliance executive with over two decades of experience in the property and casualty insurance industry, specializing in claims management, quality assurance, compliance, and operational excellence. I currently serve as Senior Vice President of Claim Operations and Compliance at Applied Claims Group, a role I have held since June 2025, where I lead the end-to-end management of claims intake, setup, and assignment processes, oversee claims administration and support functions, partner closely with Corporate Compliance to align all claims processes with legal and regulatory standards, manage relationships with third-party claims vendors, spearhead system implementation and integration efforts, lead complex claims initiatives and special projects, allocate and manage resources, support the development of KPIs and reports, identify process efficiencies, assist in quality assurance and review frameworks, evaluate the financial impact of claims activity, champion innovation, and mentor and manage high-performing teams.

Prior to this role, I spent six years at Kemper, where I served as Assistant Vice President of Claims with executive responsibilities for P&C Audit, Claims Compliance, and Claim Training for a top fifteen insurance carrier. I identified and provided support for key strategic claims initiatives, provided top leaders with results and input on techniques to strengthen claim handling practices, drove high performance across the organization with a focus on Key Performance Indicators, developed and defined expectations for the Property P&C department, and supported the execution of the claims process improvement program.

Before Kemper, I spent over fifteen years at Travelers in progressively responsible leadership roles. I served as Operations Manager, where I managed operations and processes associated with policy service activities, developed strategic and tactical operational initiatives, and directed a team of ten Account Managers. I also served as National Claim Quality Manager, where I directed management of sixteen claims examiners reviewing over six thousand files annually to assess Optimal Outcome of automobile claims, analyzed countrywide and local field office results, and coordinated and supported marketing and sales efforts. I served as Claim Product Manager, where I provided technical expertise in workflow and technology strategies, consulted with business managers to improve workflow and process efficiencies, and influenced service centers and all levels of management to implement best practices. I also served as Auto Unit Manager and Operations Unit Manager, where I successfully implemented new workflows, improved timely contact and reduced inventories, and managed claim support staff.

Earlier in my career, I served as Loan Closer at Commonwealth Mid-Atlantic Mortgage and as Operations Supervisor and Engagement Manager at The Minacs Group, where I supervised up to ten team leaders and up to two hundred customer service representatives, managed various aspects of day-to-day operations, and ensured compliance with ISO 9000 requirements.

I hold a Bachelor's degree in Psychology from Wayne State University and have volunteered with Habitat for Humanity of Charlotte, reflecting my commitment to giving back to my community.

Across my career in claims operations, compliance, and leadership, my work has been driven by a commitment to operational excellence, risk mitigation, and developing high-performing teams. Whether I am leading claims operations, ensuring compliance with regulatory standards, or mentoring future leaders, I bring strategic vision, a data-informed approach, and a dedication to delivering results that strengthen organizations and serve policyholders effectively. I am proud of the work I have done throughout my career and excited to continue making an impact in the insurance industry.