Her Story
About Carolyn
Carolyn Pritchett is a Certified Physician and Provider Recruiter (CPRP) and Physician Recruiter at Children's Mercy Hospital in Kansas City, Missouri. With more than a decade of experience at Children's Mercy, she specializes in coordinating and managing every aspect of the physician recruitment process, ensuring an exceptional candidate experience from initial visit through onboarding. Her role requires meticulous attention to detail, strong organizational skills, and the ability to seamlessly manage complex schedules, travel arrangements, interviews, community tours, and relocation logistics for physicians visiting from across the country.
Carolyn began her career at Children's Mercy as a Site Visit Recruitment Coordinator, a position she held for five years before being promoted to Physician Recruiter. Prior to joining Children's Mercy, she spent more than two decades with Quintiles, where she served as a Quality Assurance Database Administrator and developed extensive expertise in project coordination, event planning, process management, and executive support. Throughout her career, Carolyn has built a reputation for professionalism, creativity, and calm leadership under pressure. Her colleagues often refer to her as "the master" for her ability to successfully coordinate multiple candidate visits simultaneously while maintaining a high level of service and communication.
A dedicated advocate for excellence, Carolyn holds an MBA with a concentration in Hospitality Management and is an active member of the Association for Advancing Physician and Provider Recruitment (AAPPR). She has been recognized multiple times for her outstanding communication, candidate care, and commitment to organizational success, including nominations for recruitment excellence and awards recognizing her dedication to patient safety. Beyond her professional accomplishments, Carolyn believes that strong relationships, teamwork, and treating people with kindness are the foundation of success, values that continue to guide her work and leadership every day.
Her Interview
Ten minutes with Carolyn
01What do you attribute your success to?
I attribute my success to strong communication and organizational skills, close attention to every candidate’s details, building reliable and respectful relationships with colleagues, and persistence in staying calm and problem-solving through challenges.
02What’s the best career advice you’ve ever received?
The best advice my boss gave me was when things start closing in on me and I get stressed, to sit down and take a deep breath. She told me we have help here and she can help me. When I follow that advice and take those deep breaths, it really does help. I get myself together and I'm ready to go again. She's one of the best bosses I ever worked for because she lets me be creative in my job and doesn't hover over me like a micromanager. She trusts us to get the job done, and even when she's gone for two weeks on vacation, we all make sure our work gets done.
03What are the biggest challenges or opportunities in your field right now?
When I first got into this position, the biggest challenge was learning how to adjust my workload because the candidates kept increasing. I had to sit down with my boss and come up with work processes to get the job done. I went to each of my divisions and set up meetings with their support staff to let them know what I needed help with, and we worked it all out. That's been two years in the making, and it has worked out very well. Now I'm not working myself to death. When you have multiple candidates coming in the same week, there can be flight delays or a doctor might have to go into surgery, so you have to have backup plans. I've learned over the years how to deal with it without getting all rattled and upset. I've learned to keep myself calmed down. My boss reminds me that when things get overwhelming, we have help and I should take a deep breath. That really helps me get myself together and keep going.
04What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are clear communication, strong organization, treating people with respect, effective teamwork, and a deep commitment to patient advocacy and patient safety.
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