Her Story
About Kelly
I've been in the hotel industry since 1997, coming up on 30 years, and I consider myself a unicorn because I've only worked in catering and events my entire career. When I first interviewed with a hotel, I applied to be a front desk agent, but the manager recognized that wasn't what I really wanted to do. He talked to the director of sales and they created a position for me as a catering assistant. I've stayed in the catering and events world ever since, which is very unusual since most people in the hotel industry get to their role by working front desk, banquets, housekeeping, or other operational departments. Now I'm the Director of Meetings and Events at a luxury hotel in Kansas City, leading a team of 8 people. We do all of the convention, group, catering, gala, and wedding business for the hotel. A typical day for me is chaos in all caps. I try to start with a to-do list but rarely get it all done because I like to be constantly available for my team and our operational teams on the floor. I have a door of people in and out of my office asking questions and seeking guidance or advice. The most typical thing I do is talking to clients and determining how we can exceed their expectations and deliver on what they have promised their end user. I love what I do because a day that you think is going to be all about mundane office work can quickly turn into putting out fires, talking people off the ledge, and being proactive and reactive. That's part of the fun.
Her Interview
Ten minutes with Kelly
01What do you attribute your success to?
I would say hard work, and really just digging in and doing whatever I needed to do to be successful. I think my best career advice is really just to take everything that you learn and don't take it for granted, because some things that you learn that you don't think you'll ever use, you'll use eventually, and you'll be glad that you paid attention when you could. Knowledge is power, and as a female in an industry that, like most industries, is male-dominated, it takes a lot to be some of the most knowledgeable in the room. But when you have all that knowledge at your fingertips and in your tool belt, then you can just make yourself that much more powerful as a spokesperson.
02What’s the best career advice you’ve ever received?
I think my best career advice is really just to take everything that you learn and don't take it for granted, because some things that you learn that you don't think you'll ever use, you'll use eventually, and you'll be glad that you paid attention when you could. Knowledge is power, and as a female in an industry that, like most industries, is male-dominated, it takes a lot to be some of the most knowledgeable in the room. But when you have all that knowledge at your fingertips and in your tool belt, then you can just make yourself that much more powerful as a spokesperson.
03What advice would you give to young women entering your industry?
I would say, if it's not in your blood and you're not passionate about it, don't pursue it, because it is hard work, and there are long days and long hours, and it doesn't always go great. But you just have to keep pushing through, because when things do go well, it's a high that you've never experienced, and it's something that's gonna pay you back tenfold.
04What are the biggest challenges or opportunities in your field right now?
I would say, as a female in this role, that when you are passionate, you are sometimes labeled as emotional, which is frustrating, because if a male had similar feelings or viewpoints, they would be considered good at their job and just general passionate versus kind of a hysterical, emotional woman who is letting that get to her. That's probably been one of my bigger challenges. And then just being always able to speak up and be heard in a room full of men. I always think back to how it must have been in the 50s and 60s, and how far we've come, but there's still a long way to go, and I hope that my daughter doesn't have some of the challenges that I've had in my career. The hospitality industry is really only 30% female-led. In terms of opportunities, probably our biggest opportunity in the events world is that we're the sounding board for the client on what they want for every operational and non-operational department in the hotel. If the client's voice isn't being heard through us, then it doesn't happen, and that can be frustrating when it doesn't always come to fruition.
05What values are most important to you in your work and personal life?
Definitely honesty and integrity. That's really keys to how I live, both personally and professionally. The way that I'm viewed by others is probably a little too important to me, but it's really kind of the testament to who I am as a person. I have a really strong work ethic, so I appreciate others that I surround myself with that have one as well. I'm very passionate about what I do, because I am the face of the hotel for my groups and my team, and I want to make sure that I kind of walk the walk and talk the talk.
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