Influential Women - How She Did It
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Elsa Polanco Jaclyn Fierro Diedra Wilson Jessie McDowell

How Women Dealt With a Belligerent Colleague and Found Strength in Professionalism

From setting boundaries to finding allies, discover how women navigated tense workplace dynamics with resilience and turned challenges with colleagues into lessons in leadership.

Quote Elsa Polanco

The important thing in conflicts at the workplace is to remain calm and detached. This is how I stay professional. I don't let it get to me because in the end, all problems work themselves out.

Elsa Polanco, English Teacher, Hunter's Creek Tutoring Center
Quote Jaclyn Fierro

Oftentimes people mean well but inadvertently cross boundaries. For those types of people, I tend to thank them for their input and then state how I plan to take a different route. If they continue to cross boundaries in those conversations, I stand my ground and then will politely excuse myself. I find it best to state your truth and then politely walk away if they refuse to hear you.

Jaclyn Fierro, Managing Director of Development, KIPP Miami Public Schools
Quote Diedra Wilson

When dealing with a belligerent colleague, the most powerful thing you can do is remain composed. True strength isn't found in reacting to ignorance, but in rising above it. Stay focused, stay grounded, and let your professionalism speak louder than their noise. V/r Diedra

Diedra Wilson, Author, Luxe Embrace
Quote Jessie McDowell

When project-planning tensions rose with a colleague, I first expressed appreciation for the value their department brought. By validating and listening, I returned humanity into the tension and maintained my boundaries; we left the room as collaborators, not competitors.

Jessie McDowell, Director, Center for Excellence in Teaching and Learning, Texas Wesleyan University
Quote Julie A. Shay, MBA-HIN, RHIA, FAHIMA, FACHDM, ACUE

I value diverse perspectives as they provide context for best practices and effective conflict resolution. Being open and transparent will foster trust, respect, and collaboration.

Julie A. Shay, MBA-HIN, RHIA, FAHIMA, FACHDM, ACUE, Professor & Past Program Director, Santa Fe College
Quote Lia Llanes

I've learned not to take things personally, to keep every conversation solution-oriented, and to remember that it's okay to say no. Boundaries are part of professionalism.

Lia Llanes, Email Marketing Expert & Innovative Advisor, Jade Haus Agency
Quote Sharon Pope

I let that colleague keep the story they had created about me. Just because they created it in their mind doesn't make it true.

Sharon Pope, Founder and CEO, Sharon Pope LLC
Quote Rachel Carignan

In the HR world, I've learned that professionalism isn't avoiding conflict, it's guiding it toward understanding without losing your sense of self. When you focus on solutions instead of ego, even the hardest conversations can move your career, and your culture, forward. I've learned that staying calm in conflict doesn't mean staying silent. It means standing firm with respect and self-awareness. Growth often starts in the moments we'd rather avoid; conflict handled with integrity becomes a career catalyst.

Rachel Carignan, Account Manager, NCA, inc
Quote Dr. Shelina Warren, Ed.D, NBCT

I dealt with a difficult colleague who made any interaction we had uncomfortable and exhausting. To address this, I pulled him aside and had a heart-to-heart conversation with him. I approached him with a mindset out of curiosity and framed by feelings as questions to help put him "in my shoes". He seemed to relate well, and after that conversation, we had an understanding; no more troubled waters. This experience highlighted the importance of open communication in resolving conflicts, enlightening me and informing my future actions.

Dr. Shelina Warren, Ed.D, NBCT, High School Academy Director & Social Studies Teacher, District of Columbia Public Schools
Quote Melinda Sewer Muganzo, MBA, ABD

Several years ago when I worked for a major employer, I had upper management senior leadership that was my direct report. This leader was intimidated by the multiplicity of talents and leadership skill sets that I performed in the workplace. Additionally, I had the gift of influence and worked in a high leadership role that impacted the organization. Upper management tried to stop me from earning a promotion and increase in salary. I had secured the promotion, but upper management did not want me to have the increase in pay that represented $20,000. Once I experienced the mistreatment, I decided to email the CEO of the corporation. I reported all the mistreatment, sabotage, and promotion lack of salary, I failed to receive. End result, the CEO called the upper management leader to their office, the upper management leader was terminated. Lesson of the Day: There are times when an individual needs to be assertive and fight for him/herself. Even if one is reporting their boss. Be bold , courageous and stand up for yourself!

Melinda Sewer Muganzo, MBA, ABD, Leadership Trainer, Make Success A Mindset,LLC
Quote Brandy A Hartin

When faced with a difficult colleague, I focus on staying calm and solution-oriented by setting clear boundaries and communicating respectfully. I make sure to document interactions and involve leadership when necessary, which helps maintain professionalism and protect my peace of mind while continuing to grow in my role.

Brandy A Hartin, National Sales Producer Consultant, Employee Benefits, HUB International
Quote Martha Hidalgo

Stay calm professional and set clear boundaries try to focus on fact not emotions. Document interactions and remember we're all human and can be going through things that affect our overall interactions in our personal & professional life.

Martha Hidalgo, Office Manager, Integra Solutions
Quote Nadia Ortiz

Conflict has taught me that strength isn't in reacting, but in responding with purpose. Grace under pressure builds more than credibility — it builds character.

Nadia Ortiz, Marketing Project Manager, PHARMCORX PHARMACY
Quote Brittany Washington, MBA

When faced with a difficult or belligerent colleague, I always consider how I would want to be approached, keeping in mind the thoughts and feelings of others. My preferred strategy is to meet with the individual one-on-one, expressing my concerns in an empathetic and respectful manner. During these conversations, I make sure their voice is heard and their input is valued. This helps foster trust and open communication. While acknowledging their feedback, I also provide constructive input on the behaviors I've observed, expressing my concerns about their continuation in future meetings. Together, we work to identify ways to alleviate risky behavior and establish clear boundaries and expectations for professional conduct moving forward. To ensure accountability, I document our conversations and any agreements reached. If the situation requires, I'm open to involving a neutral third party, such as HR, for mediation. I also prioritize self-care and seek support from mentors or peers to maintain my confidence and well-being. Above all, I stay focused on my own goals and professional growth, ensuring that workplace conflict does not derail my career progress. By approaching conflict with empathy, clear communication, and a commitment to professionalism, I've found strength and resilience in the workplace.

Brittany Washington, MBA, Senior Quality Systems Program Manager, Medtronic
Quote Alma Contreras

Dealing with a belligerent or confrontational colleague is never easy, but I’ve learned that professionalism, empathy, and clear boundaries are key. When faced with difficult interactions, I focus on staying calm, listening actively, and responding with facts rather than emotion. Setting and protecting boundaries is essential. I communicate expectations respectfully, document important conversations, and escalate only when necessary, always keeping the goal of a productive work environment in mind. At the same time, I maintain my focus on my own growth and contributions, ensuring that challenges with one colleague don’t derail my progress or confidence. This experience reinforced that strength in the workplace comes not from reacting to negativity, but from leading with integrity, maintaining composure, and prioritizing your professional goals. Over time, navigating conflict professionally has strengthened both my resilience and my ability to build positive, collaborative relationships.

Alma Contreras, Executive Assistant to the CEO & Strategic Account Specialist, Gracemark Solutions
Quote Natalia Lopez Melendez

Workplace conflict can shake even the most seasoned leader. When I encountered a confrontational colleague early in my clinical research career, I had a choice: react from emotion or respond from clarity. I chose clarity. What helped me stay professional? I anchored in stewardship, not self-defense. I documented interactions, clarified expectations, and communicated with elevated language that honored both truth and tone. I didn’t match energy I modeled standards. How did I protect my boundaries? I stopped over-explaining. I set clear limits around communication, redirected inappropriate behavior, and looped in leadership when necessary. I reminded myself: boundaries aren’t barriers they’re bridges to restored professionalism. How did I keep my career moving forward? I focused on impact, not interference. I continued mentoring my team, stewarding operations, and delivering results. I refused to let conflict become my compass. Instead, I used it as confirmation that my leadership required a higher standard and I rose to meet it. What did I learn? That conflict is often a classroom. It teaches us how to lead with integrity, how to protect peace, and how to model restoration in real time. And when you lead from clarity, even confrontation becomes a catalyst for growth.

Natalia Lopez Melendez, Entrepreneur, Take the Risk and Take OFF LLC
Quote Dana Elaine Siliven B.A.

In any workplace, conflict is inevitable, but how we respond defines the outcome. I once worked with a colleague whose approach often challenged my patience and professionalism. Early on, I realized that reacting emotionally would only escalate things. So instead, I focused on clarity, consistency, and calm communication. I set clear boundaries, addressed issues directly but respectfully, and kept the focus on shared goals rather than personal differences. Over time, that approach not only eased the tension but also modeled professionalism for the team. The experience taught me that leadership isn’t about avoiding conflict; it’s about handling it with integrity and composure.

Dana Elaine Siliven B.A., Quality Improvement Manager, Washington University in St. Louis
Quote Sierra Westfall MBA, MS

One of the biggest lessons I've learned in leadership is that professionalism is power. At one point in my career, I worked closely with a colleague whose behavior was consistently dismissive and combative. Every interaction felt like a test of patience and composure. Early on, I had to decide: would I match their energy or would I rise above it? I chose the latter. Rather than reacting emotionally, I focused on maintaining control of what I could like my tone, my body language, and my boundaries. I documented conversations, clarified expectations in writing, and shifted communication to structured, fact-based discussions. That clarity left little room for conflict and positioned me as calm, consistent, and credible. Behind the scenes, I also sought counsel from mentors and HR leaders, not to complain, but to ensure my response aligned with both organizational policy and personal integrity. Their advice reminded me that leadership isn't about winning every battle; it's about protecting your peace and credibility while advancing the work. Over time, professionalism became my quiet form of influence. The same colleague who once challenged me eventually began mirroring my tone and approach. That experience reinforced that composure often communicates strength louder than confrontation ever could. I learned that boundaries aren't barriers; they're anchors. They allow you to stay grounded when others try to pull you off balance. By focusing on outcomes, not emotions, I protected my reputation and my momentum. Conflict is inevitable, but losing your professionalism is optional. The real strength lies in leading yourself well, even when others don't.

Sierra Westfall MBA, MS, Senior Director Global Business Development, MedPro Healthcare Staffing
Quote Tara Brewer

When faced with a difficult colleague, I learned that the most effective response is composure. Staying focused on facts, setting boundaries, and refusing to be drawn into negativity protects your integrity and keeps progress moving forward. "Professionalism is power. It allows you to rise above emotion and lead with integrity."

Tara Brewer, District Manager, Assembly Fasteners
Quote Dezerae Fish

When I was faced with a confrontational colleague, all I could do was take a deep breathe and wait for them to be done. I didn't want to escalate the situation and make it worse - this only was our second time interacting! Once they were done, I responded by explaining, "You see it as me being overly friendly, but really, all I'm trying to do is establish a working relationship - with you and your team." Their eyes went wide and their attitude switched IMMEDIATELY! It certainly was hard, biting my tongue while they were berated me, but by being silent and focusing on the solution instead of the problem, we were able to set aside our differences so we could work together effectively. I ended up going back to their business several times after that to help identify areas needing improvement.

Dezerae Fish, Technical Writer, Trainer, Business Consultant, Phoenix Rise Enterprise LLC
Quote Dr. Camille Sims-Johnson

Dealing with a belligerent colleague or a superior who undermines your intelligence requires a balance of emotional intelligence, professionalism, and self-respect. First, it is important to remain calm and composed. Reacting defensively can escalate the situation, while maintaining your professionalism demonstrates strength and maturity. Take a step back, assess the behavior objectively, and respond rather than react. Second, set clear boundaries through respectful but assertive communication. Address the issue privately and directly if possible. Use "I" statements, such as "I feel that my input is not being valued, and I would like to understand how we can collaborate more effectively." This reframes the situation toward resolution rather than confrontation. Third, document interactions if the behavior persists or crosses into harassment or hostility. Having a factual record ensures that you can advocate for yourself through the appropriate channels, such as Human Resources or leadership, if necessary. It is also essential to lean on your support network (mentors, trusted peers, or allies) who can offer perspective and guidance. Throughout the process, never doubt your own worth or intelligence. Someone else's insecurity or lack of respect should never cause you to question your value. Finally, lead by example. Continue to act with grace, confidence, and integrity. Sometimes the most powerful statement you can make is to keep excelling despite the behavior, proving through your work that your professionalism speaks louder than their negativity.

Dr. Camille Sims-Johnson, Associate Director of Outreach and Communications,
Quote Candice Knowles Shelton

I've learned that people do the best they can with the mindset they have. Everyone's actions come from their level of understanding, healing, and faith. That's why I lead with grace, set boundaries with wisdom, and remember that growth is a journey for all of us.

Candice Knowles Shelton, Founder, CrestPoint Group & HR Associates
Quote Danielle D Roque

Navigating challenging situations with difficult colleagues requires patience, emotional intelligence, and professionalism. Stay calm and composed: Avoid reacting emotionally and take a deep breath before responding to maintain a professional demeanor. Listen actively: Give your colleague a chance to express their concerns or frustrations and try to understand their perspective. Set boundaries: Clearly communicate your expectations and limits to establish a healthy working relationship and protect your own well-being. If necessary, involve a supervisor, HR representative, or a trusted colleague to mediate the situation and provide guidance.

Danielle D Roque, Director of Talent & Learning, Holland Lake Rehabilitation and Wellness